Large orders are delivered by common carrier. For orders delivered by common carrier, the trucking company will contact you directly to arrange a delivery time. You need to have two (2) people on site at time of delivery as the driver does NOT off load your material. In the event that there are any discrepancies or damage in the shipment, you are responsible for signing the bill of lading indicating such to insure a proper claim with the trucking company.
When paying by check for aluminum materials. We will stage your material at our facility for pick up and or process your order with the factory the (day) we receive your check. The customer understands and agrees that their check will need to clear the bank before the materials can be picked up or shipped. Approximately 5 to 7 working days. For orders that are being shipped from the factory, they generally ship 3 to 4 weeks from the day we process the order.
Photographs shown may include optional details that can be added to a fence, such as ball caps, finials, puppy picket, short picket, circles, arched gates and more for an additional cost. Please read the description which gives you the specifications of the style of fence you have selected. No options are included in the section, post or gate price. All additional features are available on the parts page for purchase. Please note that some options must be ordered at the time of purchase and cannot be added at a later date.
Fence City will never sell your email address or any other personal information. We do keep records of orders that have been placed and sometimes contact customers with offers whenever it is appropriate (such as an important announcement). We do not send spam. If you would prefer to be removed from our mailing list, please let us know by using our "contact us" form. For more information see our privacy policy.
All sales are final. Once an order has been processed it cannot be updated, changed, or altered. For returns, you must contact us for a Return Material Authorization (RMA). When it has been determined that your order is eligible to be returned, we will issue you an RMA number. Please note that a 25% restocking fee will be apply to your refund once we have received the material back at our facility and it has been inspected. The customer is responsible for any return shipping charges. Custom made orders or items are not returnable.
Most orders arrive in four (4) weeks from the date of the purchase. If you need material faster than four weeks, you may want to consider purchasing an in-stock style and color that you could pick up immediately at our facility in Hatfield, Pennsylvania. Please call (215) 362-8200 or email us at info@fencecity.com for the list of our in stock inventory. Thank you.
